Privacy Policy

Overview

VDO Service Group LLC ("we," "us," or "our") respects your privacy. This policy explains how we collect, use, and safeguard information when you visit our website, request a quote, book cleaning services, or communicate with us.

Information we collect from users

When you interact with our website or services, we may collect:

• Contact details — name, email address, phone number, and service address when you submit a contact form or request a booking.
• Service information — property details, preferred schedule, and notes you provide about your cleaning needs.
• Communications — messages sent via email, WhatsApp, or other channels when you reach out to us.
• Website usage data — pages visited, browser type, device information, and approximate location derived from IP address when you use our site (including through cookies, if you consent).
• Payment-related information — billing details processed by our payment providers; we do not store full card numbers on our servers.

How we use your information

• Respond to inquiries and provide cleaning services
• Schedule appointments and send service-related communications
• Improve our website, services, and customer experience
• Comply with legal obligations and protect against fraud

Cookies and tracking

We use essential cookies to operate the site. With your consent, we may use analytics cookies to understand how visitors use our website. You can manage preferences through our cookie banner or your browser settings.

Data sharing

We do not sell your personal information. We may share data with service providers who help us operate our business (hosting, email, scheduling, payment processing) under confidentiality agreements, or when required by law.

Data retention

We retain client information for as long as needed to provide services and meet legal requirements. Inactive client records may be archived or deleted after extended periods of inactivity, in accordance with our internal retention policies.

Your rights

You may request access to, correction of, or deletion of your personal information by contacting us at daniela@vdoservicesgroup.com.

Contact us

VDO Service Group LLC
Email: daniela@vdoservicesgroup.com
Phone: (786) 968-3455